Client Overview
Vikas Medical Devices is a trusted distributor of medical equipment and devices, serving healthcare providers across India. With years of experience in the medical industry, they had built strong relationships with suppliers and customers but were struggling with manual operations and weak brand identity.
The company needed a comprehensive digital transformation to compete effectively in the modern medical equipment market and provide better service to their healthcare clients.
The Challenge
Vikas Medical Devices faced significant operational challenges that were limiting their growth potential and customer satisfaction in the competitive medical equipment market.
Manual operations limiting growth in competitive medical equipment market
Weak brand identity and no digital presence
Inefficient order processing and inventory management
Poor customer service tracking and communication
KRUXIN's Solution
KRUXIN implemented a complete digital transformation with ERP implementation, brand redesign, and customer portal development to modernize all business operations.
SAP Business One ERP implementation for operations
Custom CRM system for customer relationship management
API and system integrations
Customer portal with self-service capabilities
ERP Implementation
SAP Business One implementation for complete business process automation, inventory management, and financial tracking.
Custom CRM System
Tailored customer relationship management system for tracking interactions, orders, and service requests.
Brand Redesign
Complete brand identity overhaul with professional logo, marketing materials, and digital presence development.
Customer Portal
Self-service portal allowing customers to place orders, track shipments, and access product information independently.
Process Automation
Automated workflows for order processing, inventory updates, and customer communication to improve efficiency.
Service Tracking
Complete service ticket management system for tracking customer issues and ensuring timely resolution.
Conclusion
Vikas Medical Devices is a trusted distributor of medical equipment and devices, serving healthcare providers across India. With years of experience in the medical industry, they had built strong relationships with suppliers and customers but were struggling with manual operations and weak brand identity. The company needed a comprehensive digital transformation to compete effectively in the modern medical equipment market and provide better service to their healthcare clients.
